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Original topic:

Samsung HW Q990B LEFT REAR SPEAKER RANDOM DISCONNECTION.

(Topic created: 09-01-2022 06:12 AM)
userbfghp2MrNB
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Home Theater

MY Samsung HW Q990B LEFT REAR SPEAKER DISCONNECTING RANDOMLY. ANY SOLUTION?

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

Hello! I understand how this can be a cause for concern with your speaker's disconnecting. I would recommend trying the steps in the following link (https://www.samsung.com/us/support/troubleshooting/TSG01211322/

 

If this does not help then this will require service, you will have a couple of options depending on your warranty. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hello! I understand how this can be a cause for concern with your speaker's disconnecting. I would recommend trying the steps in the following link (https://www.samsung.com/us/support/troubleshooting/TSG01211322/

 

If this does not help then this will require service, you will have a couple of options depending on your warranty. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.