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Q70R TV is not remembering to use optical connection

(Topic created: 04-20-2020 02:22 PM)
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user5snG3OuCx6
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My new Samsung Q70r 82" keeps forgetting to use the EXTERNAL Samsung soundbar... I have set it to OPTICAL, but each time I turn the TV on it sends audio to the TV speakers... I have attempted to change the setting to blue tooth and still do the same thing.?? Help

 

 
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Anonymous
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Anonymous
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We are sorry to hear about this. can you tell me what soundbar you are connected to, and provide the software version for the television?

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user5snG3OuCx6
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Hi the Soundbar is a Samsung HW M360 and the TV is a Qled 70r 82" software version 1356 (newest)

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Anonymous
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When was the soundbar purchased? Have you run the update for the soundbar software?

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user5snG3OuCx6
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I bought the soundbar a year ago... I did not know it could be updated? How do I do that? thanks

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Anonymous
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gman7070
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Same problem.. set to optical but jumps back to Tv speakers upon exit. Didn't see the solution here.. I have a viso sound bar. 

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