user4R0pzF0lLh
Constellation
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2 weeks ago in
Home Theater
This soundbar goes into the BT pairing mode but doesn't display on cell phone to discover it and connect it. I tried multiple hard resets but the Bluetooth name doesn't display when trying to find on any devices. Could that be a hardware issue? Any solutions besides hard resets?
1 Reply

Community Manager
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2 weeks ago in
Home TheaterHi there, Thanks so much for asking about this. I do actually have a link with a few additional steps you can try before factory resetting things.
https://www.samsung.com/us/support/troubleshooting/TSG01110023/
Please let us know if this helps.

