Original topic:

SAMSUNG H/k HW-Q6CR

(Topic created: 2 weeks ago)
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user4R0pzF0lLh
Constellation
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Home Theater
This soundbar goes into the BT pairing mode but doesn't display on cell phone to discover it and connect it. I tried multiple hard resets but the Bluetooth name doesn't display when trying to find on any devices. Could that be a hardware issue? Any solutions besides hard resets?
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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

Hi there, Thanks so much for asking about this. I do actually have a link with a few additional steps you can try before factory resetting things. 

https://www.samsung.com/us/support/troubleshooting/TSG01110023/

Please let us know if this helps. 

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