SWA-9500S No LED, no sound, previously paired

[Tow3rgat3]

Hi everyone !
My SWA-9500S/F rear speaker were perfectly working since yersterday.
One of them just stop working. There is no LED (nor blue or red), no sound.

It's like there isn't any power on. The other rear speaker works fine.
Of course I tried to reset soundbar, plug elsewhere, reset the speaker...

Anyone has had the same trouble ?

Thank you all !

[Samsung_Moderator · Accepted solution]

Hello @Tow3rgat3!  Thank you for reaching out! It seems you have done the relevant troubleshooting for this issue. As nothing has helped, and this is something that will require service. Depending on your warranty, you will have a few options. 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.