Hi everyone! I can certainly understand how frustrating this is and am happy to assist you! I recommend resetting your soundbars and seeing if that corrects the issue. You can reset them by doing the following:
1. With the Soundbar powered on
2. Press both the Volume+ and Volume- buttons at the same time
3. Release once the Soundbar display shows "INIT"
If this doesn't correct the issue, service would be the next option.
You have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one-year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
