JUMP TO SOLUTION Solved

Original topic:

Sound bar and portable speakers stopped working

(Topic created: 07-20-2023 02:10 AM)
762 Views
CallumBC
Constellation
Options
Home Theater

Hoping this is on-topic, as I’ve not posted before. Any suggestions as to why my 650 soundbar and 2 x R6 360 portable speakers have stopped working, within days of each other? 
The portable speakers won’t even turn on, despite trying everything. 
The conspiracy theorist in me is suspicious of time lapse obsolescence software, as the products must be about 7 or 8 years old now!?
Having said that, my son is still using my previous soundbar, which must be about 12 years old, without even a glitch. 
Thanks, Callum

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hey Callum! First of all, welcome to the community! When your soundbar won't turn on, you aren't able to get great sound from your movies and video games. Hopefully, the problem is as simple as tightening up your power cable where it's come loose, or your wall outlet has stopped working.

 

There's not much we can check outside of these few steps.

 

Unplug the soundbar from the wall outlet and check where the two parts of the power cord connect.
Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. Be sure to connect them firmly; they should not easily disconnect.

 

Test the wall outlet.
Make sure the wall outlet is working by plugging another device in, like a lamp.

If the outlet's not working, you can check if the home's circuit is tripped. Otherwise, contact an electrician for further assistance.

 

Check the power cord connection on the back of the soundbar.
Here's the next place to make sure nothing is loose. Make sure the power cord is firmly connected to the soundbar. There shouldn't be any gaps and it should not disconnect easily.

 

Plug the soundbar into the wall outlet, and turn it on.

 

If this does not help, then this type of issue will need to be addressed by having the unit serviced. Since it is out of warranty, you can use the following link to find a list of service centers near you that can do the repair:

 

http://www.samsung.com/us/support/service/location

 

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hey Callum! First of all, welcome to the community! When your soundbar won't turn on, you aren't able to get great sound from your movies and video games. Hopefully, the problem is as simple as tightening up your power cable where it's come loose, or your wall outlet has stopped working.

 

There's not much we can check outside of these few steps.

 

Unplug the soundbar from the wall outlet and check where the two parts of the power cord connect.
Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. Be sure to connect them firmly; they should not easily disconnect.

 

Test the wall outlet.
Make sure the wall outlet is working by plugging another device in, like a lamp.

If the outlet's not working, you can check if the home's circuit is tripped. Otherwise, contact an electrician for further assistance.

 

Check the power cord connection on the back of the soundbar.
Here's the next place to make sure nothing is loose. Make sure the power cord is firmly connected to the soundbar. There shouldn't be any gaps and it should not disconnect easily.

 

Plug the soundbar into the wall outlet, and turn it on.

 

If this does not help, then this type of issue will need to be addressed by having the unit serviced. Since it is out of warranty, you can use the following link to find a list of service centers near you that can do the repair:

 

http://www.samsung.com/us/support/service/location