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Original topic:

swa-8500/za link will not connect to sound bar after ID reset

(Topic created: 07-26-2023 11:29 AM)
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Members_wmSsmb4
Constellation
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Home Theater

After I reset the wireless link box and soundbar, I could not reconnect the link with the soundbar. Soundbar connects to the TV via Bluetooth and Optical input. However, the blue link light just blinks constantly.  I tried to configure using ID set instructions step 3 "press Bluetooth pair button for at least 5 seconds" does not allow soundbar to power on as described in the user manual

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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

Hello! Thank you for reaching out! This does sound pretty strange how it is not wanting to connect. I would recommend trying the information in the following link: https://www.samsung.com/us/support/answer/ANS00049236/. If this does not help then I would recommend making sure that your soundbar is up-to-date. After that, I would recommend service, depending on your warranty you will have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hello! Thank you for reaching out! This does sound pretty strange how it is not wanting to connect. I would recommend trying the information in the following link: https://www.samsung.com/us/support/answer/ANS00049236/. If this does not help then I would recommend making sure that your soundbar is up-to-date. After that, I would recommend service, depending on your warranty you will have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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