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Original topic:

Sound bar stuck in store mode.

(Topic created: 08-06-2023 09:53 PM)
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I Am EzAce
Cosmic Ray
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Home Theater
Hw-q60b
Purchased what was supposed to be an open box product missing a remote. Had a suspicion it was the floor model at bb because there was velcro pads underneath. Have a remote for jt now and can't figure out how to get it out of store mode even after firmware update. Anyone know how to fix this?

1 Solution


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Solution
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With the power off, Press and Hold the Volume Down Button on the soundbar until the display comes on and use the remotes navigation pad/buttons to change the shop mode setting.

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Solution
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With the power off, Press and Hold the Volume Down Button on the soundbar until the display comes on and use the remotes navigation pad/buttons to change the shop mode setting.
Samsung_Moderator
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Community Manager
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Hi! If you move forward with the steps provided by @HawaiianSavage, you'll be up and running!

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