Every time I connect my iPhone/MacBook Pro via to the soundbar HW-Q990B via Bluetooth or AirPlay, it plays for a minute or two and then audio pauses.
On my iPhone, it shows that my Bluetooth is still connected to the soundbar, but when clicking the resume/play button on Spotify/YouTube/etc, it plays the audio on my iPhone, not the soundbar.
Similar issue when trying to AirPlay with iPhone, Bluetooth & AirPlay on macbook.
Setup:
- HW-Q990B (Soundbar, subwoofer, 2 rear speakers)
- Sony XR A80J connected via HDMI eARC (works perfectly fine)
I've tried:
- Factory reset
- Update firmware to latest via iOS SmartThings app (firmware version: HW-Q990BWWB-1008.2)
This isn't an issue with my iPhone/MacBook Pro because:
- No problem connecting to other devices via BlueTooth/AirPlay from even further distances (e.g. Sony headphones, UE portable Boom speaker, Sony tv, PC)
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
