I recently purchased a new Samsung q-800D soundbar and use it with my LG-G4 TV. While I haven’t noticed any problems while playing my PS5, when I am streaming TV shows and movies the audio will randomly cut out for a second. Some days the problem doesn’t occur at all, other days it will occur several times every hour. I’ve also tried resetting the soundbar.
I am pretty sure it has the latest firmware since updates are set to auto on my SmartThings app. Buying a new ultra high speed HDMI 2.1 cable from Amazon hasn’t helped either. I hope Samsung is aware of this problem and is working to fix it with a new firmware update. If there is anything else I should try, please let me know as this is frustrating. Thanks.
This could be a compatibility issue because of the type of television you're using.
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
