Original topic:

Soundbar issue, service provider missed appointments

(Topic created: 10-23-2023 01:35 PM)
Mesallem
Constellation
Options
Home Theater

Having issues getting service on my sound bar. Was told my only option is to send it in. That is not an option for me. The only service company in my area has failed twice one time they canceled the appointment and service ticket and the second time they made an appointment they did not show up. Need a resolution.

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1 Reply
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

We certainly understand where you are coming from, and we would like to thank you for sharing this concern with the community. If we reviewed the symptoms and determined this would require service. Then sending the device in would be the only method to service the soundbar. If you change your mind about having service. Please feel free to send us a private message here. You can also reach out to us on Facebook or X by using the links below. 

1. Facebook Messenger: http://m.me/samsungsupport 

2. X:  bit.ly/2pTYDc7

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