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Original topic:

Wifi connection issues

(Topic created: 11-06-2023 06:59 AM)
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userISkS7DnfFC
Constellation
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Home Theater

Hello,

I recently purchased another soundbar product from Samsung. It's a q990c that I cannot connect to Wi-Fi via the smartthings app so I'm still stuck on the 1002 update and I've read there's a 1003. It doesn't get recognized by my Sony a80j tv also. I have the q950a soundbar which never had issues with in this matter. Not sure what else to do for I already did the many suggestions that others had told me about. Maybe I should try to do them again? The smartthings app reads my router/modem 5g but just can't seem to connect Wi-Fi. Bluetooth is there that works fine. At a loss here. 

Thanks!

Jim K.

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

Hello! Thank you for reaching out! I see how this can be concerning with not being able to connect to Wi-Fi. I would recommend reaching out to our smart thing's community to help with this you can go there at the following link: https://community.smartthings.com/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hello! Thank you for reaching out! I see how this can be concerning with not being able to connect to Wi-Fi. I would recommend reaching out to our smart thing's community to help with this you can go there at the following link: https://community.smartthings.com/