Bespoke Refrigerator door rubbing

[Krlos0417]

 

 

Hello, I just purchased a Bespoke French Door refrigerator. I noticed that the left hinge from the hanging door  is rubbing and scratching the deli-Flex door. What can be causing this? 
I attached some pictures of the scratch and the area where it is scratching. Also the last picture shows the right side door with a 1/4 of an inch gap. 

[Samsung_Moderator]

Thanks for sharing your concern with the community. I realize seeing scratches on your new BESPOKE fridge would be alarming for me, too. It sounds like the professional installer may not have installed the door properly. Since you stated, the unit is brand new. I would recommend reaching out to the retailer from which you purchased the unit. They should be able to assist with providing an installer. You can find some minor details on installing in the user manual or by using the link below.
https://www.samsung.com/us/support/answer/ANS00091402/

[cknights10]

Hey mine is having the same exact issue. I purchased from Costco, actually had them replace the first one thinking it would be better and the new one is now doing the same thing. Did you ever find a fix for this? What a bummer having deep scratches on a brand new fridge. 

[Krlos0417]

I bought mine at Lowe’s. After that video I went back to the store and they swapped it out for a new one. The second one, I had it for about a week and it started scratching the same spot!!

Unfortunately for the second refrigerator  I couldn’t return it or replace it since Lowe’s has a 48hr return policy for their appliances. The manager was “nice” and he gave me a $350 store credit card, but couldn’t return the fridge. 

I’m really disappointed that I paid over $2000 for a refrigerator that I considered a good, top notch, refrigerator but it got permanent scratches in less than a week!! My only hope if for Samsung to make a recall and fix the refrigerators…