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2 weeks ago (Last edited 2 weeks ago by SamsungJustin ) in
Kitchen and Family HubHi,
I saw your answer on my review and I'm following up based on your request. On my subject I have added the reference number (Removed ticket number) so you can pull the right information. I have also a full history on a ticket that was opened that shows the terrible experience and hopefully fixes can be implemented.
I have been a Samsung customer for years with TVs, smart phones, tablets and I definitely hate to move away from your brand due to this treatment.
Thanks.
Oscar
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2 weeks ago in
Kitchen and Family HubSorry but this is a user to user support forum and have no access to ticket numbers you would need to contact support directly for help.
https://www.samsung.com/us/support/contact/
If you've found my post to be helpful, Please like my Comments āāā.
If my response resolved your issue, please press the Like and āāā to Accept as Solution button.
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2 weeks ago in
Kitchen and Family HubI'm not trying to experience another nightmare going back to support. I reached out to this blog since this is what was posted on the response to my review. Even here there's no sense of customer service or there's a complete disconnect on your processes. This was the response (I followed option 3)...
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2 weeks ago in
Kitchen and Family HubSorry that youāre going through this you would need to contact support at the link I sent above since this is a user to user forum with no access to your account
If you've found my post to be helpful, Please like my Comments āāā.
If my response resolved your issue, please press the Like and āāā to Accept as Solution button.
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2 weeks ago in
Kitchen and Family HubNot your fault. Thanks.