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Family Hub Bixby keeps requiring set up

(Topic created: 05-15-2023 05:16 AM)
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Some1PleaseHelp
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Kitchen and Family Hub

We recently bought a family hub refrigerator, but almost every time I try to use Bixby it asks us to agree to the terms of service and select a voice (we do this every time). it then works for maybe a day but always ends up not responding until we repeat the above process again at some point. It’s pretty frustrating. Any ideas?

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Gossipfunda
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Kitchen and Family Hub

I understand how frustrating that can be. Here are a few suggestions to try and resolve the issue with Bixby on your family hub refrigerator:

  1. Software Update: Make sure that your family hub refrigerator's software is up to date. Manufacturers often release software updates that address bugs and improve functionality. Check for any available updates and install them if necessary.

  2. Reset Bixby: Try resetting Bixby on your refrigerator. This can be done by going to the Bixby settings and selecting the option to reset or reconfigure Bixby. This may help to resolve any software glitches that could be causing the issue.

  3. Reinstall Bixby: If resetting Bixby doesn't work, you can try uninstalling and reinstalling the Bixby application on your refrigerator. This can be done through the settings menu or app management options. After reinstalling, set up Bixby again and see if the issue persists.

  4. Contact Support: If the problem continues despite trying the above steps, it would be best to contact the customer support for your family hub refrigerator. They can provide further assistance and may be aware of any known issues or specific troubleshooting steps for your model.

Remember to provide them with specific details about the problem, the steps you've already taken, and any error messages you've encountered. This will help them better understand the issue and provide an appropriate solution.

I hope these suggestions help you resolve the problem with Bixby on your family hub refrigerator.

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Gossipfunda
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Kitchen and Family Hub

I understand how frustrating that can be. Here are a few suggestions to try and resolve the issue with Bixby on your family hub refrigerator:

  1. Software Update: Make sure that your family hub refrigerator's software is up to date. Manufacturers often release software updates that address bugs and improve functionality. Check for any available updates and install them if necessary.

  2. Reset Bixby: Try resetting Bixby on your refrigerator. This can be done by going to the Bixby settings and selecting the option to reset or reconfigure Bixby. This may help to resolve any software glitches that could be causing the issue.

  3. Reinstall Bixby: If resetting Bixby doesn't work, you can try uninstalling and reinstalling the Bixby application on your refrigerator. This can be done through the settings menu or app management options. After reinstalling, set up Bixby again and see if the issue persists.

  4. Contact Support: If the problem continues despite trying the above steps, it would be best to contact the customer support for your family hub refrigerator. They can provide further assistance and may be aware of any known issues or specific troubleshooting steps for your model.

Remember to provide them with specific details about the problem, the steps you've already taken, and any error messages you've encountered. This will help them better understand the issue and provide an appropriate solution.

I hope these suggestions help you resolve the problem with Bixby on your family hub refrigerator.

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DanG92263
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Kitchen and Family Hub
Try removing it from the SmartThings app, then adding the device again. You may need to repeat the process and factory reset the frig to get it to work.
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