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Original topic:

Family Hub Refuses To Update/ Repeatedly Prompts To

(Topic created: 04-16-2024 11:24 PM)
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Luser01
Astronaut
Options
Kitchen and Family Hub

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Anyone have a fix for this? 

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H/W and S/W infos.
It would be a shame if this fridge -which was purchased less than a year ago for multiple THOUSANDS of dollars- is "just going to be that way" . 
Yes I am hooked up to Internet, Yes I have enough space on the drive, Yes I have tried turning it off and back on, Yes I have popped into update mode from Software Info bar. 

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1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend trying the reset switch on the inside top of the fridge? If this does not help then I would recommend reaching out to our SmartThings community using the following link: https://community.smartthings.com/.

 

If this does not help then service would be recommended. Depending on your warranty you have a few options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend trying the reset switch on the inside top of the fridge? If this does not help then I would recommend reaching out to our SmartThings community using the following link: https://community.smartthings.com/.

 

If this does not help then service would be recommended. Depending on your warranty you have a few options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/