Original topic:

Freezing veggies in fridge

(Topic created: 06-11-2023 11:25 AM)
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Stilpark
Astronaut
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Kitchen and Family Hub

Hello,

my fridge keeps freezing my veggies and anything in there. 
nothing is blocking the vent. 
we increase the temp to 39F and stop power cool. 

it keeps freezing random veggies. 
what is the solution? 
it’s a Samsung RS22T5201SR

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, I can certainly understand the concern with items freezing in the refrigerator section. But the good news is, this can often be resolved with a few quick troubleshooting steps. I'm providing a link below to our guide on temperature issues in the refrigerator. 

https://www.samsung.com/us/support/troubleshooting/TSG01001027/

Once these steps are completed, if the fridge is still freezing, the unit will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

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2 Replies
DanG92263
Honored Contributor
Options
Kitchen and Family Hub
Raise the temp to 42° or 44°
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can certainly understand the concern with items freezing in the refrigerator section. But the good news is, this can often be resolved with a few quick troubleshooting steps. I'm providing a link below to our guide on temperature issues in the refrigerator. 

https://www.samsung.com/us/support/troubleshooting/TSG01001027/

Once these steps are completed, if the fridge is still freezing, the unit will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/