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Samsung Fridge rf263beaebc/aa - Leaking from behind back wall

(Topic created: 09-08-2023 08:37 AM)
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userH6eHdPxexH
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Kitchen and Family Hub

the bottom of Fridge under the pantry drawer has constant water that ends up freezing.  I had my repair guys clean everything, check for water line leaks etc., then he suggested to replace the Refrigerator side evaporator panel.  When we opened that up, we could see where the leak was coming from.  the back wall and when you pushed on the back wall near the screw holes, you could see water come out from them so the issue is inside the wall of the fridge - probably the insulation and you can't remove the back of the refrigerator to back inside the insulation - at least not without cutting it open.  So this appears to be a manufacturer issue?

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Samsung_Moderator
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Kitchen and Family Hub

Hello! We're so sorry to hear about this situation with your refrigerator, and definitely understand the concerns. We have reached out to you via a private message to request some additional information. Please follow up with us there, as our community members will not be able to assist with this matter. We look forward to speaking with you 

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Kitchen and Family Hub
Please get someone to make sure you don't have a hazmat problem. And wear gloves please
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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! We're so sorry to hear about this situation with your refrigerator, and definitely understand the concerns. We have reached out to you via a private message to request some additional information. Please follow up with us there, as our community members will not be able to assist with this matter. We look forward to speaking with you