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Fridge don't work after power outtage - RF28R7201SG/AA

(Topic created: 07-04-2023 05:43 PM)
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yuanqu
Constellation
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Kitchen and Family Hub

There was a power outage. When the power came back. The fridge appears to be not working.

The lights don't work, non of the buttons work, water/ice dispenser doesn't work. 

I've checked the outlet, it has 124v AC.

The troubleshooting portion of the manual said it might be in energy-saving mode and I need to deactivate it. But nowhere in the manual did it say how to deactivate energy-saving mode. I did find something about the sabbath mode and it sounds similar. To deactivate press the "Door alarm" and "Water/ICE" buttons simultaneously for 5 seconds. I did that and there was no response.

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, I can definitely understand how concerning it would be to have your refrigerator not working. The good news is, this can likely be resolved with a few easy steps. The following link can walk you through what to check for this. 

https://www.samsung.com/us/support/troubleshooting/TSG01109708/

Once these steps are completed, if the refrigerator is still not coming on, it will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

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2 Replies
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Kitchen and Family Hub
Best thing to do with refrigerators is call a professional
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can definitely understand how concerning it would be to have your refrigerator not working. The good news is, this can likely be resolved with a few easy steps. The following link can walk you through what to check for this. 

https://www.samsung.com/us/support/troubleshooting/TSG01109708/

Once these steps are completed, if the refrigerator is still not coming on, it will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/