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Turntable not rotating in microwave

(Topic created: 07-06-2023 08:57 AM)
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Draggoo4
Constellation
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Kitchen and Family Hub

Brand new and turntable is not rotating on ME16k3000AW

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can definitely understand the need to have the turntable rotating properly. But not to worry, this can usually be resolved in a few easy steps. Here's a link with information on what to do. 

https://www.samsung.com/us/support/troubleshooting/TSG01001970/

Once these steps are completed, if the turntable still will not rotate, the unit will require service. There are a few options here we can take based on your warranty status. 
Since you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
Alternatively, since you just recently purchased the microwave, you may also want to check with your retailer about exchange or refund options. 

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2 Replies
Sparrow7
Galaxy
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Kitchen and Family Hub
Have you ensured the turntable is properly seated onto its base connection point? Can you turn it by hand?
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can definitely understand the need to have the turntable rotating properly. But not to worry, this can usually be resolved in a few easy steps. Here's a link with information on what to do. 

https://www.samsung.com/us/support/troubleshooting/TSG01001970/

Once these steps are completed, if the turntable still will not rotate, the unit will require service. There are a few options here we can take based on your warranty status. 
Since you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
Alternatively, since you just recently purchased the microwave, you may also want to check with your retailer about exchange or refund options.