Original topic:

Ice maker stuck on crushed

(Topic created: 04-19-2023 05:02 PM)
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Rjsiler
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Kitchen and Family Hub

RF23M8090SR/AA Had the fridge just over 5 years- had a five year warranty with NFM and had to call them out 5 times about the ice maker!! Freezing up, etc. 

Now ice won’t come out. Seems to be stuck on crushed setting.  It’s making ice but when I try to dispense it runs and pieces come out, but not even a lot of crushed ice. Any ideas??  

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can definitely understand the frustration of not getting the ice you were expecting. To help with this, I'm providing a link below to our guide on dispenser issues. This guide will walk you through what steps to take when you are only receiving crushed ice from the dispenser. 

https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-...

Once these steps are completed, if you are still only getting crushed ice, the unit will require service. You can use the link below to find a service center in your area. http://www.samsung.com/us/support/service/location

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can definitely understand the frustration of not getting the ice you were expecting. To help with this, I'm providing a link below to our guide on dispenser issues. This guide will walk you through what steps to take when you are only receiving crushed ice from the dispenser. 

https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-...

Once these steps are completed, if you are still only getting crushed ice, the unit will require service. You can use the link below to find a service center in your area. http://www.samsung.com/us/support/service/location