Hi; so I’m on my third jetbot Ai vacuum cleaner. Both the other two have had the same issue “leak detected in the clean station - contact customer services.” Best Samsung can do is say send it back but in both occasions the machine has only been 2 weeks old. Am I the only person getting this issue?
When I picked up the cleaning station a load of water poured out the bottom… water should only be in the machine, or the clean/dirty water tanks… god knows where the water is going to fill up the base unit and then just pour out the seal at the bottom.
Hello! Thank you for reaching out! This is something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! This is something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
