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Nx60a6311ss Free Standing Range wont power on

(Topic created: 09-11-2023 11:10 AM)
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elwebman
Astronaut
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Kitchen and Family Hub

Was using the stove top when all lights on the board came on. So unplugged and waited to reset. Plugged back in and now its completely black will not do anything. Is there a way to power on or is it dead?

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can certainly understand the need to get your range back up and working again. I have a couple links that may be able to help with this. The first link has detailed information about what to do if the range is not powering on at all. The second link will walk you through some additional steps for if the control panel is not responding or lighting up. 

1. Power Issues: 

https://www.samsung.com/us/support/troubleshooting/TSG01001952/

2. Control Panel Unresponsive: 

https://www.samsung.com/us/support/troubleshooting/TSG01110183/

Once these steps are completed, if the range still will not power on, it will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/

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2 Replies
DanG92263
Honored Contributor
Options
Kitchen and Family Hub
Sounds like you need to have it looked at by a technician. Check the manual for information. Is there a fuse?
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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can certainly understand the need to get your range back up and working again. I have a couple links that may be able to help with this. The first link has detailed information about what to do if the range is not powering on at all. The second link will walk you through some additional steps for if the control panel is not responding or lighting up. 

1. Power Issues: 

https://www.samsung.com/us/support/troubleshooting/TSG01001952/

2. Control Panel Unresponsive: 

https://www.samsung.com/us/support/troubleshooting/TSG01110183/

Once these steps are completed, if the range still will not power on, it will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/