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The family Hub isn't working at all. Pictures say they upload but don't. Are they even working on family Hub. Ever since it's been... View Post 
Samsung_Moderator
Hi there! I can certainly see how that would be frustrating. I recommend reaching out to our SmartTh... View Post |
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Samsung Fridge RF255HMEDBBC/AA The fridge is not cooling very well the Frezer works fine. a couple of months ago I installed the Samsung kit... View Post
Samsung_Moderator
Hi there! I can definitely understand your concern with the refrigerator not cooling properly. I'm p... View Post |
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Showcase door latch broken RF22K9381SR/AA--Showcase door will not reliably unlatch. Works better if latch is operated from very top of latch... View Post
Samsung_Moderator
Hi there! I can definitely understand the concern with your showcase door not opening and closing pr... View Post |
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Why does my range show an “elapsed time at temperature” timer instead of the timer I set?!?! I have to access the timer with the knob to see how... View Post
Samsung_Moderator
Hi there! I can definitely understand the frustration with this. To help with this, I'm providing th... View Post |
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I’ve have my refrigerator for 3 years. Rs25j50* The freezer side has been freezing up to the point where it’s a block of ice. Then then both side... View Post
Samsung_Moderator
Hi there! I can definitely understand your concern with the issues you're experience with your freez... View Post |
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My NX58H5600SS/AA oven takes long time to ignite and cooking the food is taking longer View Post
Samsung_Moderator
Hi there! I can certainly see the concern with your oven taking a long time to heat. I am providing ... View Post |
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2014 DW80H9930US dishwasher keeps giving me 7E code which is water wall problem tried all to resolve but is this just a faulty design item that... View Post
Samsung_Moderator
Hi there! I can definitely understand your concern with the error code on your dishwasher. Since you... View Post |
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How did Samsung design the robot devices they have? Do they have a robotics team? What kind of research did they do? View Post
Samsung_Moderator
Hi there! We appreciate your interest! We have many different teams with varying specialties that wo... View Post |
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The latch on the showcase door is broken and the door gets stuck closed. How to fix? View Post
Samsung_Moderator
Hi there! I can certainly understand the concern with the showcase door latch being broken. If you'd... View Post |
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Purchased this in Aug 2020. Had several service calls while under warranty. No, not even 2 years later I find by drain motor is out. Just... View Post
Samsung_Moderator
Hi there! I can certainly understand how frustrating it would be to have so many service calls. If y... View Post |
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I bought a Bespoke French door with panels. Panels were delivered dented and the Fridge was delivered with the damages. I posted a review about a... View Post
Samsung_Moderator
Hello, I can definitely understand your frustration with this situation. If you purchased the refrig... View Post |
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The Samsung dishwasher in our apartment works fine, but after it's done the clean light goes out. Toward the end of the wash cycle, the... View Post
Samsung_Moderator
Hi there! Thanks for reaching out about this. Since the other lights on your dishwasher are working ... View Post |
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Hello, I am looking for some advice on which part may be faulty in my Samsung dishwasher. I am leaning towards control board but it could be the... View Post
Samsung_Moderator
Hi there! I can definitely understand your concern with your dishwasher not starting. It sounds like... View Post |
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Hi, On the main screen on the family hub on the fridge, it has a nice background picture and shows the date and time. It looks nice. ... View Post
Samsung_Moderator
Hi there! Thanks so much for reaching out about this. I am not aware of a way to remove the dash aft... View Post |
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My Samsung jetbot mop won't charge and won't start operation, when I turn it on it just has a lime colored light View Post
Samsung_Moderator
Hi there! Thanks so much for reaching out about this. I can definitely understand the concern with y... View Post |
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I’m searching for a part number for my fridge. It is the base in which the water pitcher sits in. My fridge model number is : RF29A9071SG ... View Post
Samsung_Moderator
Thanks for asking! I recommend checking with our parts department through SamsungParts.com or by cal... View Post |
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Are Samsung powerbot vacuum brushes interchangeable? View Post |
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Family Hub is stuck. Touchscreen not working. - Tried the red toggle. Nothing - Tried turning of the breaker. Nothing - Plugged mouse into... View Post
Samsung_Moderator
Hi there! I can definitely understand your concern with the Family Hub screen not responding. It sou... View Post |
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My bottom-freezer fridge, model RF260BEAESG/AA, stopped making ice. The filter light icon was on, so I replaced the filter. Yes, the water supply... View Post
Samsung_Moderator
Hi there! I can definitely understand your concern with your ice maker. I have a couple links that s... View Post |
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In reference to all the links from the Microwave manual, you failed to acknowledge that the charcoal filter was not included with the microwave and... View Post
Samsung_Moderator
Hi there! I can definitely understand the need to have the charcoal filter for your microwave. I hav... View Post |
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I just purchased the Samsung 6.3 freestanding electric stove model NE63A6711SG. My contractor just plugged it in and immediately the hot surface... View Post
Samsung_Moderator
Hello, I can certainly understand the need for concern with this issue. Based on the symptoms you've... View Post |
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ref #<HIDDEN> I am not sure how your prescripted response to my 16 month old microwave that cannot be repaired or replaced helps me. ... View Post
Samsung_Moderator
Hi there! I can definitely understand your frustration with having a microwave that is not working p... View Post |
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The calendar app on the family hub 'disconnected' our calendars but I still see them connected on my family hub mobile app. The calendar... View Post 
userzLkGBMpj26
Just want to followup with the resolution for this issue. The Samsung tech support recommended I reb... View Post |
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I recently purchased a Samsung Smart Range, and the features mostly behave the way I would expect given safety considerations, but one glaring gap... View Post
Samsung_Moderator
Hello! Thank you so much for sharing your insight into the user experience with this range. Samsung ... View Post |
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So for about a month now the freezer and the flex zone part of our fridge has had no lights, I've replaced them and to no avail nothing was... View Post
Samsung_Moderator
Hi there! I can definitely understand your concern with your lights not working, and now your refrig... View Post |
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We just installed our brand new slim microwave model ME11A7510. When we turn the light on, our breaker pops. The breaker is fine when we use the... View Post 
NEEMAN_ZACCAI
I've worked with electricity for a few years, a microwave should be on a 20 Amp breaker by itself an... View Post |
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MODEL: RF265BEAESR The family hub touchscreen has not worked properly since Samsung ended the use of the Family Hub App and moved to the Smart... View Post
Samsung_Moderator
Thanks so much for reaching out about this. I can definitely understand your frustration with your r... View Post |
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I have a refrigerator RS277 (full model code RS277ACBP/XAA) whose control panel lights are faded out. Fridge and freezer remain cool. View Post
Samsung_Moderator
Hi there! Thanks so much for letting us know about this. If the lights on your display panel are not... View Post |
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This occurred on May 9, 2022 and I have yet to receive a response from Samsung's alleged "Escalation Department" View Post |
