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Oven will not hold temp after preheat.

(Topic created: 12-16-2022 06:40 AM)
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bleisen1
Constellation
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Kitchen and Family Hub

Samsung stove (oven) does not hold its temperature once it hits its preheat temp.  I replaced the heat sensor but it did not help.  Any ideas on the issue would be greatly appreciated.   Model ne58f9500ss

Thank you

 

 

 

 

 

 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thank you so much for reaching out about this. I can certainly see how frustrating it would be to have your oven losing its temperature like that. I am first providing the following link to our guide on oven temperature issues. It has detailed information and steps to help get your oven cooking right again. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01204529/

 

However, if these steps do not resolve the temperature issues, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thank you so much for reaching out about this. I can certainly see how frustrating it would be to have your oven losing its temperature like that. I am first providing the following link to our guide on oven temperature issues. It has detailed information and steps to help get your oven cooking right again. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01204529/

 

However, if these steps do not resolve the temperature issues, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/