Hi - I'm looking to replace the Ice Bites tray for my fridge (RF23A9671SR/AA). I see you are selling the full assembly (DA97-22160A), but I only need the tray. Can you make this available? Researching online this seems to be a recurring issue for a lot of other folks. Please make this so you can just purchase the tray and not the motor and all other plastic parts we do not need. This should be a $10-$20 part max, not the $157.95 you are currently trying to charge for the full assembly. Since a lot of people end up with this exact issue, you may want to re-engineer just this tray to be more durable to withstand the flex you put it through.
Thank you for reaching out to the Community. From the information we have available online at https://samsungparts.com/collections/refrigerator-parts and the part number you've provided, we can confirm the part is sold as the full assembly.
Please note, the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly. If you have any other questions or concerns, you can also contact our parts department team directly by calling 1-800-627-4368.
Thank you for being here in the community, and we look forward to assisting you further if needed via Private Message by selecting any moderator and clicking on the chat option.
I understand. Please read what I wrote. I need a part from that assembly. Not the full assembly. It's not fair to ask for another $159.75 when I only need a small part of that assembly that has a known engineering defect.
They may have the part itself on the site. Search for your fridge. When it come up every part that's possibly available for that fridge will be listed below the main item. Search for your tray. It's probably there
If you would have read my question carefully, you will see that I have only found it to come with the full assembly. Unless you can provide me the specific part number of the tray from this assembly, I can do a search. Please send me the part number.
It's not. So back to the original question: Can you sell us the part separately?
It's OK to say "Sorry, we cannot.", so I can stop wasting time on this thread and find another $3000 fridge next time that won't charge ridiculous prices for subpar support and engineering quality.
Thank you for reaching out to the Community. From the information we have available online at https://samsungparts.com/collections/refrigerator-parts and the part number you've provided, we can confirm the part is sold as the full assembly.
Please note, the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly. If you have any other questions or concerns, you can also contact our parts department team directly by calling 1-800-627-4368.
Thank you for being here in the community, and we look forward to assisting you further if needed via Private Message by selecting any moderator and clicking on the chat option.
