Kitchen and Family Hub

Custom List Message Item

Samsung gas stove burner cap flaking off MANUFACTURE DEFECT!

Posted by 05-27-2024 10:36 AM in Kitchen and Family Hub

Samsung gas stove burner cap (Rt. side rear small) black coating flaking off. This is a 'Manufactures' defect! All other burner caps black... View Post

05-28-2024 11:05 AM

Hello! Thank you for reaching out! This would be considered a cosmetic issue and will not be covered... View Post

Bespoke

Posted by 05-26-2024 01:01 PM in Kitchen and Family Hub

Is it possible to purchase just the hub door door for my bespoke refrigerator? View Post

05-27-2024 03:01 PM

Hello! Thank you for reaching out! I would recommend taking a look at our part's website samsungpart... View Post

The Hot surface light won't go off.

Posted by 05-27-2024 10:30 AM in Kitchen and Family Hub

I bouaght my electric oven/range in October 2017 (Model # NE59J7850WS, Serial # 0C8N7DCJ400642) and for the past year the Hot Surface warning light... View Post

05-27-2024 10:50 AM

Sounds like an issue with the sensor it could have went bad that lets it know if its hot or cold, Yo... View Post

Bespoke 2 door

Posted by 05-23-2024 05:22 PM in Kitchen and Family Hub

View Post

05-24-2024 06:09 AM

That said I'm putting it at 3°. Thanks! View Post

Samsung tv plus discontinuing

Posted by 05-22-2024 05:48 AM in Kitchen and Family Hub

We just received a notification this morning that Samsung tv plus will be discontinued after a June update. we watch tv on this in the morning... View Post

05-23-2024 01:57 PM

The communication was sent in error. A correction will be released within the next 24 - 48 hours. We... View Post

Bespoke Refrigerator

Posted by 05-22-2024 10:12 AM in Kitchen and Family Hub

Is it typical for a 2 yr old Bespoke 4-door french Refrigerator to have a freon leak? View Post

05-22-2024 05:19 PM

Hello! Thank you for reaching out! I would recommend stopping using the fridge and getting this look... View Post

Actual temp in smart things

Posted by 05-14-2024 08:35 PM in Kitchen and Family Hub

I just bought a Samsung refrigerator and I linked it with smart things but is there a way for it to show the actual temps for fridge and freezer... View Post

05-15-2024 12:21 PM

Hello! Thank you for reaching out! Unfortunately, this is not possible from what I can see with the ... View Post

Bespoke jet AI - the device won’t adjust power on AI

Posted by 05-13-2024 11:40 AM in Kitchen and Family Hub

Hey! My brand new Bespoke jet AI vacuum stopped adjusting power when being used on different surfaces and while on the AI mode. I found a topic... View Post

05-14-2024 02:58 PM

Hello! Thank you for reaching out! I see how this can be frustrating with your vacuum not working pr... View Post

Pics won't upload to family hub gallery

Posted by 05-02-2024 11:43 AM in Kitchen and Family Hub

I've already checked the wifi and Bluetooth connections, disabled and re-enabled them. Smart Things app is definitely connected to the fridge... View Post

05-14-2024 11:43 AM

Hello! Thank you for reaching out! This is something that the SmartThings community should be able t... View Post

Family hub replacement lcd screen DA97-17068V

Posted by 05-10-2024 09:17 PM in Kitchen and Family Hub

Hello... I have a Samsung refridgerator model RF28R7551SR/AA with family hub lcd display DA97-17068V. I am looking for a replacement lcd display. ... View Post

05-13-2024 03:09 PM

Hello! Thank you for reaching out! I would recommend reaching out to our part's website samsungparts... View Post

RF260BEAESR/AA will not automatically harvest ice.

Posted by 05-09-2024 04:19 PM in Kitchen and Family Hub

We have a Nov 2019 RF260BEAESR/AA refrigerator. The ice machine no longer automatically dumps ice. It will harvest if I push the reset/test button.... View Post

05-13-2024 11:54 AM

Hello! Thank you for reaching out! I see how this can see how this can be frustrating with your ice ... View Post

Samsung Gas Range NX60T8711SS/AA

Posted by 05-06-2024 09:01 AM in Kitchen and Family Hub

the ignitor switch keeps going out on my gas range. I just had it replaced November 2023 and now i cam back to the same problem 6 months later. is... View Post

05-07-2024 12:40 PM

Hello! Thank you for reaching out! I see how this can be frustrating with your oven not heating. I w... View Post

Clothing care

Posted by 05-05-2024 09:43 AM in Kitchen and Family Hub

Hello I have a family hub refrigerator that I am trying to connect my clothing Care service too it doesn't happen to work it will not connect... View Post

05-07-2024 09:27 AM

Hello! Thank you for reaching out! I would suggest reaching out to our SmartThings community using t... View Post

Looking for replacement Family Hub LCD screen

Posted by 05-06-2024 07:15 PM in Kitchen and Family Hub

Hello - I have a family hub refrigerator model RF28R7551SR/AA in which is about 2-3 years old. We are stuck with the common touch screen not... View Post

05-06-2024 08:06 PM

Ok, yeah, that's the only way to be completely sure View Post

Are Jet Bot & AI compatible with Amazon Alexa?

Posted by 04-05-2023 04:31 AM in Kitchen and Family Hub

Can I use Alexa to tell my Jet Bot AI to start cleaning. Opens in new window PDF... View Post

04-05-2023 06:16 AM

Thank you so much for your help. Yes! I was able to add the Jet Bot to Alexa and then I created a ro... View Post

bespoke dishwasher not connecting via SmartThings

Posted by 10-20-2022 10:50 AM in Kitchen and Family Hub

i have just installed a Bespoke Smart 39dBA Dishwasher Model DW80R9950US but have tried multiple times to connect it to Wifi via Smart Things app,... View Post

10-21-2022 10:48 AM

Hello! Thank you so much for reaching out! First, I would make sure that both your dishwasher and th... View Post

Samsung vac - can't clear error code

Posted by 11-15-2022 04:47 PM in Kitchen and Family Hub

I have a CycloneForce vacuum that keeps getting a C01 error that something is stuck in the powerbrush. There is nothing in the brush and it is... View Post

11-20-2022 12:12 PM

Hello! Thank you for reaching out! I understand how this can cause some concern with your vacuum hav... View Post

Samsung Air Dresser

Posted by 10-14-2022 09:34 AM in Kitchen and Family Hub

My Samsung Air Dresser is currently giving me an error code 1C1 and there is no solution how to fix online. My 12 months warranty expired and only... View Post

11-18-2022 05:50 AM

Hi there, i am in the same situation, it just happened last night after trying to do a quick cycle. ... View Post

Jet Bot+ not returning to station

Posted by 09-20-2022 10:29 AM in Kitchen and Family Hub

My jet bot is not returning to the station to empty and charge. It seems to be searching for it and not finding it. Once it climbed on the... View Post

01-09-2023 06:16 AM

None of these worked. The vacuum still will not dock itself Opens in new window PDF Download Word Do... View Post

Jet 90 Turbo Action Brush (Neck Weakpoint)

Posted by 05-03-2024 01:26 PM in Kitchen and Family Hub

I have owned my vacuum for just over a year. The thin flimsy plastic that holds the hinge point on my turbo brush has cracked and snapped. Now I... View Post

05-06-2024 03:21 PM

Hello! Thank you for reaching out! I see how this can be frustrating with this part breaking. You ca... View Post

Can Family Hub be on two different SmartThings App?

Posted by 07-20-2022 01:57 PM in Kitchen and Family Hub

I was curious if a Family Hub be on two different profiles using SmartThings? For instance, the Family Hub is linked to my account, but my wife... View Post

07-21-2022 06:09 AM

1. signin to familyhub using samsung account #1. 2. Signin to phone #1 smartthings app using Samsung... View Post

SmartThings App does not display any usable staus for Refrigerator.

Posted by 07-19-2022 01:17 PM in Kitchen and Family Hub

I was so excited to get my new Samsung refrigerator, and connect with it in the SamertThings app. When i did i learned that the SmartThings App... View Post

07-20-2022 07:29 AM

Hi there! I certainly understand your frustration with not being able to access these things on your... View Post

Samsung bespoke airdresser

Posted by 08-04-2022 08:57 AM in Kitchen and Family Hub

How come my airdresser leaves clothes smelling bad? I left clothes in airdresser and my clothes have a rotten smell or it smells like when leaving... View Post

08-07-2022 07:04 AM

Hi there! Great question! As tom2055 mentioned, it is recommended to remove your clothes from the Ai... View Post

Samsung jet bot+ Wont Empty dust bin

Posted by 07-12-2022 02:28 PM in Kitchen and Family Hub

Hello just recently my samsung jet bot+ vacuum stopped automatically emptying the dust bin. This is a new issue as it has always emptied on its... View Post

08-07-2022 07:10 AM

Hello, I can certainly understand the frustration of your Jet Bot not emptying the way it is designe... View Post

Jet Bot & AI+ Self Emptying Issues

Posted by 06-26-2022 07:23 PM in Kitchen and Family Hub

I have a Jet Bot and Jet Bot AI+ that both have the self empty station. They were both working awesome and emptying when the bin would fill up,... View Post

08-07-2022 08:04 AM

Hi there! I definitely understand the concern with your Jet Bot not emptying. It sounds like you've ... View Post

SmartThings Features for Electric Cooktop with WiFi and Rapid Boil

Posted by 04-20-2022 09:47 PM in Kitchen and Family Hub

I've connected this cooktop to smart things and I can only monitor temperature or on/off status of the burners? Cannot turn on/off or change... View Post

04-21-2022 08:14 AM

Thanks for sharing. Certain Samsung cooktops have a built-in Wi-Fi module that lets you sync the coo... View Post

Jet Bot Vacuum floor plans

Posted by 05-13-2022 09:27 PM in Kitchen and Family Hub

Can the Jet Bot vacuums be used on different floor levels without creating new maps each time? I don't see the option to create separate maps... View Post

05-20-2022 10:07 PM

Hi, I have the same issue with not being able to map my a second floor with the Jetbot AI+ without d... View Post

Samsung refrigerator will not connect to apps or internet.

Posted by 02-10-2020 05:03 PM in Kitchen and Family Hub

So, it had been a while since I checked my Family Hub and Smart Things app on my phone. I checked them a couple days ago to see how things in the... View Post

05-03-2020 07:01 PM

Since I posted my issue above, I ran to the store and replaced my router. I had a Netgear Nighthawk.... View Post

Jetbot Vacuum with Self-Empty Bin Mapping Question

Posted by 05-09-2022 07:34 AM in Kitchen and Family Hub

I recently purchased a Samsung Jetbot Vacuum. Let me start by saying WOW. It's incredible. I do have a couple of concerns/questions. ... View Post

08-31-2023 12:11 PM

A LONG time back I vocalized an idea about the Jet Vacuum being able to update the current map setup... View Post

range smart things not supported

Posted by 04-18-2021 09:21 AM in Kitchen and Family Hub

i have a new range that is not smart things supported, how do i turn off the wi-fi coming from it <hidden> View Post

04-19-2021 01:58 PM

To turn wi-fi off Press clock icon press for 3 seconds , choose 7 , 1 is on , 2 is off , press 2 and... View Post