Hi there! I can certainly understand the concern with the showcase door latch being broken. If you'd like to reach out to one of the moderators here in a private message, we'd be happy to look over your case to determine the best resolution for you. You can do this by clicking our name and selecting private message. You'll need to include the full model and serial number for the refrigerator, as well as any additional information about how and when the latch broke. You are also able to include pictures of the door in your message if you'd like.