Range (NY63T8751SS/AA) thinks temp probe is plugged in; oven won't work

[absinthe1021]

I do have an open service ticket number for this: <HIDDEN>

I have a Samsung NY63T8751SS/AA (gas range, electric oven), purchased in mid 2021. The following problem recently REoccurred (second occurrence). 

In the midst of cooking on Bake in the oven, the oven alarms with a double beep and displays the following message:

Nothing can be done to clear this message. After a short while, the oven shuts off. If you turn it back on, you just get the error message again. I even went to the trouble of shutting off the breaker (at the advice of Samsung customer service, who I called) and turning it back on, but the error persisted. Unfortunately I had a meatloaf in the oven that was about 10-15 degrees shy of being fully cooked.

This happened once before, within the unit's warranty period. I apparently called Samsung at the time, who sent out a technician to "fix" this.

The "temp probe" in question was supplied with the oven and is intended to be plugged in to a circular receptacle in the upper part of the oven. I have never used it. But apparently, when this problem occurs, the oven thinks one is plugged in. Yes, I did try to fix the issue by plugging in the temp probe and then removing it, but that didn't clear the error code.

Now Samsung tells me that the unit is out of warranty and so a charge will apply to come and "repair" the oven. This thing was $2400 and is only a bit more than 2 years old. I absolutely do not want to pay to have this "fixed." The issue seems to me to be a design flaw and not a matter of wear and tear or something "breaking." I have this intuition that perhaps some grease or other buildup on the temp probe receptacle/slot inside the oven is causing this problem. In searching online, it seems like other users have dealt with the issue by repeatedly plugging and unplugging the temp probe, or in other cases by in some way cleaning the receptacle (though some of these cases I've read about were not this stove, not even a Samsung stove, or not even the identical issue that I'm having but only related to the temp probe).

Trouble is, I can't try any method of repairing this myself because the problem has now gone away (I had to finish the meatloaf using the Bake function in my microwave ... also a Samsung, haha). But of course now I'm worried that the next time I'm cooking something, and the oven heats up, the problem will recur. This would be a disaster if it happened, say, on Thanksgiving.

If this is going to be a recurring issue, Samsung should give me some advice on how to mitigate the problem: Either "clean" it myself, or some way to avoid it. The problem is unbelievably frustrating in an appliance that cost over two grand. I can't imagine having to pay a technician every year or two to fix this. Honestly, before I would pay several hundred bucks to have it "repaired," I'd just buy a $750 flat-top range and sacrifice my gas stove, just for the sake of reliability and simplicity.

[Glizee]

I have the same problem.  I have extended warranty. It happens occasionally. Seems to be more often when oven is hot and using front right burner. 

[JayBee1959]

So, it's hard to believe nobody seems to be able to figure it out. Apparently Samsung doesn't care. We have the dual version of the range it was VERY expensive and now useless

[absinthe1021]

I recently received an invitation from Consumer Reports to take a survey about my major appliances, so I took the opportunity to leave a detailed review on this range outlining the numerous issues I’ve had with it, including Samsung’s lack of response, and concluding that I regret buying it.

[RickG83]

I had this happen tonight while we were dehydrating fruit leather.  The issue is clearly moisture related.  I would plug the probe in and unplug it and it fixed the issue for 10-15 minutes but what completely resolved it was blowing out the probe connection with a can of compressed air.

[absinthe1021]

Thanks! I'll try to remember this tip the next time it happens. 

[SueBor]

I’ve had the same issue and it always seems to occur when I have company over.  I’m not sure if it’s because of the large quantities of food being prepared, but just so you all know, I even had the probe receptacle replaced (at my own cost) and the issue persists!  Very frustrating!  The oven was expensive…I purchased the one where you can slide in a divider, a $1000 upgrade and I’m unable to get any resolution.  I love how the range looks with the burner indicators and knobs, etc…but if you can’t depend on the oven working when you need it, it’s not worth it!

[absinthe1021]

Wow, it's disappointing to hear that the problem persists even after  you fixed the receptacle. I also have the one with the divider, and agree with the observation that the problem tends to occur during a long cook (such as when cooking all day, ie on a holiday like Thanksgiving). It's not as if this is a $500 or $800 stove. In fact, I kind of wish I had an $800 stove at times 😂.

Samsung really ought to take a deeper look at this issue. The oven freezing up like this on a family holiday is a showstopper. Total fail. 

[BKERMER]

I’ve had the range for about a year, first time using the dehydrator feature and after a few hours the error popped up. Most be moisture related. Tried plugging in the probe but it hasn’t cleared.

frustrating!

[EL22]

This issue occurred just as my warranty is over. The error "To use temp probe, try a different mode" is very persistent and never seem to go away once it shows. I have tried resetting the oven by unplugging the main switch and plugging after hours to reset. Then it gives me about 30min of baking. Then it happens again. Now I can only bake for 15min, then the error shows up again. Call the Samsung support, and it will cost me as soon as they dispatch support regardless if they can fix the problem or not. Extremely frustrated. Not sure what to do next.

[yarnninja]

Ok so I know what causes this issue! It is STEAM gets into the probe outlet inside the oven (right side top near door). To get it to clear, you need the steam to evaporate out of there...
Since this is a design flaw I'm going to try and remedy it by getting a steel nut that is closed on one end to screw onto that piece so steam stays out...or see if a silicone cap is available online somewhere.... but yeah...that's the issue. I have a problem when I cook bacon in the oven.