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Refridgerator Family Hub Screen Black Dead

(Topic created: 10-30-2022 07:07 PM)
userQN3Gp5JTzo
Constellation
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Kitchen and Family Hub

I have the Samsung  Family Hub 4 Door Flex Fridge and all of a sudden the screen went black.  I have tried unplugging and resetting the switch to no avail?  Anyone have a similiar problem occur?

 

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there! I can definitely understand the concern with your refrigerator panel not working. It sounds like you've already tried the most common troubleshooting steps. I'm providing a link below to our full guide on what to do if the panel is blank or not responding. 

https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-control-panel-or-screen...

Once these steps are completed, if the panel still isn't working, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

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4 Replies
Mikeyr305
Halo
Options
Kitchen and Family Hub
Did you wait at least 5 mins before plugging it back in
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vanostav61
Cosmic Ray
Options
Kitchen and Family Hub
There is a switch on the top part of the door with the screen. Make sure the switch is not turned off by accident.
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Mikeyr305
Halo
Options
Kitchen and Family Hub
Inside door 20221030_203415_1000002231_1667183662.jpg
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there! I can definitely understand the concern with your refrigerator panel not working. It sounds like you've already tried the most common troubleshooting steps. I'm providing a link below to our full guide on what to do if the panel is blank or not responding. 

https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-control-panel-or-screen...

Once these steps are completed, if the panel still isn't working, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/