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Samsung family hub screen flickering

(Topic created: 10-31-2022 10:22 PM)
pavankamat
Astronaut
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Kitchen and Family Hub

The screen on my Samsung family hub refrigerator starts flickering making it impossible to see anything on the display. After resetting the screen using the red button on the inside of the refrigerator, the problem goes away for about a week and the problem returns. Resetting the screen seems to fix the problem for about a week.

Any clues on what the issue might be?

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there! That sounds very frustrating to have your family hub panel flickering all the time. Since you've already tried resetting it, and the issue returned, the next step would be service. If you are still within the manufacturer warranty, please reach out to one of the moderators here in a private message so that we can get that set up for you. Please include the full model and serial number in your message to help us assist you quicker. If you are past the one-year manufacturer warranty, you also have the option to use the following link to locate a service center in your area. http://www.samsung.com/us/support/service/location

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NeonX89
Comet
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Kitchen and Family Hub
Hmmm doesn't sound like an operating system issue sounds like a internal motherboard issue or screen.

That's something I'd say call Samsung over the phone for sounds like a factory "dead on arrival" issue.
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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there! That sounds very frustrating to have your family hub panel flickering all the time. Since you've already tried resetting it, and the issue returned, the next step would be service. If you are still within the manufacturer warranty, please reach out to one of the moderators here in a private message so that we can get that set up for you. Please include the full model and serial number in your message to help us assist you quicker. If you are past the one-year manufacturer warranty, you also have the option to use the following link to locate a service center in your area. http://www.samsung.com/us/support/service/location