Screen stuck on family hub update

[user2ZcrxGO0Zc]

For weeks my screen has been stuck on the update family hub policy page. I select all the boxes, but nothing happens when I click done. I’ve reset the screen countless times but it just goes back to this screen. Any help?

 

[Samsung_Moderator · Accepted solution]

Hi there, That definitely sounds frustrating to have your panel stuck on that screen. To best assist with this, I recommend reaching out to our dedicated SmartThings team by calling 1-866-813-2404. They will have the best tools and resources to help resolve this.