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Original topic:

Screen stuck on family hub update

(Topic created: 08-28-2022 09:08 AM)
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user2ZcrxGO0Zc
Constellation
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Kitchen and Family Hub

For weeks my screen has been stuck on the update family hub policy page. I select all the boxes, but nothing happens when I click done. I’ve reset the screen countless times but it just goes back to this screen. Any help?

94FED038-D526-49EA-BCA9-BB3DE0C516AD.jpeg

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, That definitely sounds frustrating to have your panel stuck on that screen. To best assist with this, I recommend reaching out to our dedicated SmartThings team by calling 1-866-813-2404. They will have the best tools and resources to help resolve this. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, That definitely sounds frustrating to have your panel stuck on that screen. To best assist with this, I recommend reaching out to our dedicated SmartThings team by calling 1-866-813-2404. They will have the best tools and resources to help resolve this.