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Original topic:

Select your country screen appears over and over again...

(Topic created: 06-22-2023 11:58 AM)
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wmlab
Astronaut
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Kitchen and Family Hub

...whatever I'm doing. Fridge model is RS27T5561SR. I tried to do reset factory, it didn't fix the glitch. Is there chance to fix it on my own, or a touchscreen replacement is required?

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can certainly see how frustrating it would be to have that popping up all the time. Since you've already tried a factory reset, the next step I recommend is reaching out to our dedicated SmartThings team. They will have the best tools and resources to further assist with this. You can reach them directly by calling 1-866-813-2404. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can certainly see how frustrating it would be to have that popping up all the time. Since you've already tried a factory reset, the next step I recommend is reaching out to our dedicated SmartThings team. They will have the best tools and resources to further assist with this. You can reach them directly by calling 1-866-813-2404.