Original topic:

Smart View doesn't list devices on Family Hub

(Topic created: yesterday)
66 Views
jc25
Astronaut
Options
Kitchen and Family Hub

Hi, I have an issue with the fridge and seems related with a recent update. 

Smart View application is not listing any device when trying to connect. I'm able to send screen to fridge through a Samsung mobile, but not to connect to Samsung TV's I've previously connected to.

Reseted Fridge Family Hub, reseted router and rejoined everthing to the same wifi, but still not detecting nothing.

From SmartThings app on mobiles or TVs , I'm able to see the fridge and make changes in it. 

Please, let me know if there's a solution to this issue.

Find below the versions installed

Family Hub

Información del dispositivo

Nombre de modelo: RS6HA8880S9/EF
Número de serie: <hidden>
Versión de software: 20240808.203251
21012900, FFFFFFFF
Información de la aplicación

Versión de aplicación de Family Hub: RF.ST.4.5-19/OCF.RF.181700.1-008.235
TIZEN 7.0 (AFH-EU-M64-24-T7XXMU 20240808.203251)

0 Likes
1 Reply
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/ 

 

Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region: https://r2.community.samsung.com/ 

0 Likes