Original topic:

Water filter will not lock into place

(Topic created: 05-21-2023 07:00 AM)
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HerbM1
Constellation
Options
Kitchen and Family Hub

I was trying to change out the filter on my 4-door refrigerator.  I must have turned it in the wrong direction.  I heard something pop.  Now the new filter will not lock in place.  What do I do?

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thanks so much for reaching out about this. I can certainly understand your concern with your new filter not installing properly. The good news is, this can likely be resolved with a few easy steps. I'm providing a link below that will walk you through what to do to get your new filter installed correctly. 

https://www.samsung.com/us/support/troubleshooting/TSG01109722/

Once these steps are completed, if the new filter still will not lock into place, the unit will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/