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cooking range nx6ot8751sg controls very dangerous

(Topic created: 08-16-2023 07:04 AM)
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userYesKay
Asteroid
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Kitchen and Family Hub
We have a Samsung nx6ot8751sg gas cooking range which has a dangerous defect. When the stove is off, if someone hits the big central knob three times (very easy to depress), the stoves over goes on a full broil! thisncan happen very easily while cleaning or simply leaning across to reach a dish on the backside (say, to mix food). Go ahead and try it. This is very bad/poor/dangerous user interface design by Samsung.
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Samsung_Moderator
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Kitchen and Family Hub

Hi there, Thanks so much for reaching out about this. I can certainly understand the concern with preventing accidental engagement of the heating elements. To help with this, we've included a control lock feature that allows users to lock the control panel, preventing unwanted operations. I'm providing a link below to the user manual for your model. Page 40 has detailed information about how to use this great feature. 

https://downloadcenter.samsung.com/content/UM/202308/20230808143945702/DG68-01219A-06_IB_FULL_NX60T8...