Original topic:

locked freezer door

(Topic created: 12-14-2023 01:21 PM)
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terrier
Constellation
Options
Kitchen and Family Hub

Our freezer door locked up and will not open. The handle moves but the drawer (it's a bottom freezer) is stuck very firmly in the closed position. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! That does sound like the freezer door is frozen shut. I would recommend seeing if you can pull just a little bit harder but to not go overboard. And if it opens make sure to clean around the seals and make sure they are not wet.

 

If it still does not open you can try unplugging the fridge for a few to let it melt. But be warned you will need to make plans for all perishables before you do this.  

 

If this does not help, or you are uncomfortable doing some steps service would be recommended. You will have a couple of options based on your warranty. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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2 Replies
Aidpurola
Halo
Options
Kitchen and Family Hub
Mabey the drawer is frozen shut
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! That does sound like the freezer door is frozen shut. I would recommend seeing if you can pull just a little bit harder but to not go overboard. And if it opens make sure to clean around the seals and make sure they are not wet.

 

If it still does not open you can try unplugging the fridge for a few to let it melt. But be warned you will need to make plans for all perishables before you do this.  

 

If this does not help, or you are uncomfortable doing some steps service would be recommended. You will have a couple of options based on your warranty. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/