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I just purchased a Samsung Gas Range (NX60T8111sg) which has a griddle burner. Where can I purchase a griddle pan for this range? View Post 
Samsung_Moderator
Hello! Thank you for reaching out! You can purchase a griddle from our parts website samsungparts.co... View Post |
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I bought all new appliances last year and decided to go with the Samsung Bespoke line. White is my favorite color and I like clean lines. Seemed... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with this occurring. As you are... View Post |
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I have a new stove only a couple months old. The display panel beeps and display jumps from one setting to another-ex. Clean, broil, timer, etc.... View Post
Samsung_Moderator
Hello and thank you so much, Laebruce, for reaching out to our Samsung community regarding the stove... View Post |
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We have had our Samsung glass stop stove for about 2 weeks and have cooked on the top maybe 5 times. We are using stainless pans and pots and are... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! Scratches can happen depending on the type of cookware, and the w... View Post |
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The freezer drawer on the bottom of my fridge/freezer is collecting frost. I can see the seal on the one side and top has a slight gap so obviously... View Post
Samsung_Moderator
Hey, welcome to the community. I can definitely understand how frustrating this may be. No one wants... View Post |
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Dishwasher stopped mid- cycle.  Water still in the bottom… no power to control board, lights, etc.  have unplugged and tried to restart, nothing.... View Post
Samsung_Moderator
Hey, first welcome to the community. I can definitely understand your concern here. Let's try to all... View Post |
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Why would my lg stove igniter go out every month? View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, as we are not technicians we would be unable to he... View Post |
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Hello. The tempered glass on the outside of our 2-year-old oven door randomly shattered yesterday. The oven had been used the night before with no... View Post
Samsung_Moderator
Hello there, We're so sorry to hear about this situation with your oven door shattering and definite... View Post |
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Hi there, I have a brand new Bespoke model RF29BB8600QLAA and want to change the temperature to Celsius. According to the user manual, you touch... View Post |
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We have saved and waited and finally installed our new 4-Door Flex refrigerator yesterday. But the lights in both bottom compartments aren’t... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be a cause for concern with your new fridge no... View Post |
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Is there any way to stop the temp osc on the oven.I've used a TC type J to measure the temp and just like Samsung says ,the oscillation between... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, as we are not technicians we would be unable to of... View Post |
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I have a Samsung Dishwasher DW60M6040SS which has the LC Error for the last 3 days or so. What are the troubleshooting steps to address this... View Post
Samsung_Moderator
Hey there! When the dishwasher shows that error code, it's indicating that a leak is happening somew... View Post |
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My refrigerator squirts water out the back when refilling the ice maker with water. Why is this happening 😭Â View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is something that will require service. You will have a coup... View Post |
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I purchased a Bespoke Refrigerator. I was told that once purchased I would just have to login to Samsung.com and fill out a form with the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! For this, I would recommend reaching out to our promotions team a... View Post |
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The door does not stay closed. So, I can't start the dishwasher. Â Turned off the Auto Release but the problem persist. No error codes ... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I can see how this will cause issues using your dishwasher. I wou... View Post |
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Why does the SmartThings Energy Mode only show my Family Hub Fridge (2019)? I have a QLED 2019 TV, a Crystal TV 2020, Flex Washer and Dryer, and... View Post
Samsung_Moderator
If these steps did not help I would recommend reaching out to our SmartThings community for further ... View Post |
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model RS261MDRSany idea how I can get the panel to work again? Â View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with your fridge panel not work... View Post |
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I have a French door refrigerator with a water container in the door.i need to replace the container I do not know what Samsung calls it so I... View Post
Samsung_Moderator
Hello @userblOAN5UVle! Thank you for reaching out! This is called the Auto Fill Water Pitcher. You c... View Post |
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Hello, One side of our fridge door support brackets have broken, snapped and so we can no longer insert the water holder. Not only is... View Post 
Samsung_Moderator
Hello @DownieDoyles7! Thank you for reaching out! I see how this can be frustrating with this occurr... View Post |
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Hi - I just had a Bespoke French door fridge installed earlier this week, and when I setup SmartThings I had the "Energy AI" button that I... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend reaching out to our SmartThings community for t... View Post |
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Brand new ne63bb211ss heats to 425 when set to 350. Temperature drops to 320 before the heating element comes back on. The oven takes 45 minutes to... View Post
Samsung_Moderator
Hello there, and thank you for reaching out to the Community. Yes, the temperature for the oven can ... View Post |
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Just got this machine. I've followed the instructions, but cannot complete the instructions to enable the Auto Release. I am able to complete... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with not being able to use the ... View Post |
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My vacuum won't work and constantly says something is caught in the right wheel. There is nothing caught in the wheel. What can I do. I talked... View Post
Samsung_Moderator
Hello there, and thank you so much for reaching out to the Samsung Community. I definitely understan... View Post |
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Hello, I recently received my refiregerator and discovered a black linear line on the family hub screen after installation.I was wondering if... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be concerning with your new refrigerator. I wo... View Post |
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Hello, a year ago we bought this electric range and the past 2 weeks it randomly makes the chime noise when not in use like the oven is being... View Post
Samsung_Moderator
Hello @Ab37006! Thank you for reaching out! I see how this can be frustrating with your oven not sta... View Post |
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Does anyone know  how to turn on the Samsung tone ? I went through the settings and everything is set for on, but it won’t play at end of my... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Not all Samsung dishwashers play a tone at the end of the cycle I... View Post |
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Our freezer door locked up and will not open. The handle moves but the drawer (it's a bottom freezer) is stuck very firmly in the closed... View Post
Samsung_Moderator
Hello! Thank you for reaching out! That does sound like the freezer door is frozen shut. I would rec... View Post |
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Trying to calibrate my Samsung oven and can't find the correct sequence to get into it. View Post
Samsung_Moderator
Hey there! The following link will explain how to calibrate your oven so that it cooks properly 🙂 h... View Post |
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My range model number NY63T8751SS turns on the broiler when I open the range door. Â how do I stop this? View Post 
user2q9kO3iWBp
I might add that Samsung was very good about fixing a similar common issue with respect to our side ... View Post |
