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samsung ne63a6511ss display showing random mesages

(Topic created: 07-19-2024 10:06 AM)
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motti10
Constellation
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Kitchen and Family Hub

Our range cooktop is working and suddenly the display will lock by itself, go to timer by itself, go to clean by itself. Had the display panel exchanged and a few weeks later still happening.

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! This is something that will require service. As you have recently had service I would recommend reaching back out to your previous repair center as you may be in warranty with them as most do a 90 warranty from the repair. If you are not, you will have a few options depending on your standard warranty for the repair.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! This is something that will require service. As you have recently had service I would recommend reaching back out to your previous repair center as you may be in warranty with them as most do a 90 warranty from the repair. If you are not, you will have a few options depending on your standard warranty for the repair.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/