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65" Samsung - Wont reset, wont load apps, cant load support.

(Topic created: 3 weeks ago)
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Reedsong
Asteroid
Options
LED and OLED TVs

I deleted every single app. The only thing that will load is the Samsung tv channels. I can't reset anything. If I click on reset smart or any reset it just does nothing. I don't know what to do. 

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello @Reedsong! Thank you for reaching out! I would recommend attempting the information in the following link:https://www.samsung.com/us/support/answer/ANS00077524/. If this doesn't help then please call in at 1-800-726-7864 and ask for our remote management team. They will be able to remote into the TV and help reset it!

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello @Reedsong! Thank you for reaching out! I would recommend attempting the information in the following link:https://www.samsung.com/us/support/answer/ANS00077524/. If this doesn't help then please call in at 1-800-726-7864 and ask for our remote management team. They will be able to remote into the TV and help reset it!