Browser Software Updates

[rpwhite]

My Series 8000 Smart TV connects to the internet but cannot use the current Samsung browser because the browser needs updating. When you attempt a software update you get the message that the software is up-to-date and there is no update needed/available. Chatting with Samsung support is of no help as they are reading from a script and apparently do not fully grasp issue of the need to update the browser software. All of the basic things they ask you to do, do not help, e.g. rebooting, closing out of the program settings, unplugging the power source for a minute or more, etc. Support's only solution is to reset the TV to factory settings thus losing all settings previously made. Before doing that and after pressing the CS support person on whether there is a known solution to an apparently wide spread problem (see internet search for Samsung browser problems)I was told there is no known solution at this time. So the script to reboot to factory reset is just to create an impression the CS person is helping fix a problem when they know there is no solution.  Pretty deceptive and frustrating. Not sure what to do next, but may be time to find another brand of TV.

[3Fees]

Try downloading the update to usb drive and install the update that way.

Cheers
3Fees

[rpwhite]

Where can you get the update? When you try to update via settings/support/update, you receive a message the software is up to date and no update is available. It's my understanding Samsung only has the 1 software program and you cannot download a different one. If you know where I can go to download it, let me know.   

[meself]

On the Samsung site there is or was I haven't checked in long time anyway under devices think it support or something again been awhile there's a update thing where it list updates for the device and hss a download option o.e onto usb

[KiwiBird97]

The browser software updates only apply to C series and newer TVs, monitors, and projectors (those released in 2023 and newer). They are released on every Tizen OS upgrade. For example, Tizen 8.0 upgrades the web engine from 94 to 108.
(I wouldn't rely on Tizen's browser, as it is 23 versions behind the current Chrome version, which is 131. Some sites may not work correctly and may return an "Unsupported Browser" error.)