Darker spots on screen from a slight angle - QE65QN85D 2024 Neo QLED

[Okaleyron]

I’ve just got the QE65QN85D 2024 Neo QLED. First impressions, the screen is incredible. However I’ve noticed when watching something that is more bright, I can see lots of darker bits in the screen. 

I’ve loaded up a plain white screen and you can see one of the lines. I’m only sitting slightly to an angle. If I sit directly in front of the screen you can’t see the mark at all. I contacted John Lewis and they sent me a replacement, however this one is worse. Is this normal or a faulty screen? 

 

[meself]

Normally I would say viewing amgle but don't think that's the case here think it's display pixel issue my guess

[Okaleyron]

any idea how to fix it? If it can be? 

[meself]

Contact care or take to samsung repair place see what they diagnose there is also in settings at diagnostic test that test picture etc

[Samsung_Moderator · Accepted solution]

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html