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Help! Front glass separating on 55KS8000 TV

(Topic created: Sunday)
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LED and OLED TVs
 
Hey Samsung Community,
I’ve got a problem with my Samsung 55KS8000 TV, and I’m hoping someone can help me out.

The Issue:
It looks like the front glass is coming loose from the TV. Here’s what I’ve noticed in the last few days:
  • Light is leaking from the top and side. The glass is bowing out almost a centimeter at the worst spot on top.
  • Some dark spots have shown up because dust and a couple of fruit flies got trapped behind the glass.
  • There’s some discoloration at the bottom right edge, probably from pressure on the LCD since the glass isn't being supported evenly.
I’ve attached a few photos to show what I’m talking about. This seems like a big manufacturing flaw. The TV has been mounted to the wall since it was first unboxed, isn't near any heat source, and doesn't get exposed to direct sunlight.
 
Stopgap Solutions:
In the short term, I’m considering unmounting the TV and putting it back on the stand, tilted back a few degrees so the glass remains secure against the TV’s body. Alternatively, I have some adhesive tape from a laptop and can put a strip across the top, but ideally, I’d like to get the dust (and bugs) out first, since they’re fairly prominent in the picture.
 
What I’m Asking:
I’d really appreciate it if Samsung could help me fix this, even though it’s out of warranty. All parts are intact - it's really just the adhesive that's the problem. I’ve always trusted Samsung for quality (we have a much older 720p TV that's still rock solid), and I’m hoping they can come through on this one. Help!

 

dark screen.jpgtop separation.jpgseparation angle.jpgside_separation.jpglit room_discolored bottom right.jpg

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Solution
Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! Thank you for reaching out! This is something that will require service. Due to the age of the TV this will be out of warranty, please see the link below to find a service center in your area.

 

https://www.samsung.com/us/support/service/locations/