This model is composed of two units, one Smart Hub and one LCD screen. The LCD is connected to the Smart Hub with a flimsy cable. I purchased this unit in December 2020 and the unit manifested its last days 4 years later. I was expecting this model will last me at least for 7 years but this was not the case for this Samsung product. I now realize that choosing this model, after being convinced by the Sales Agent, was a big mistake.
The next pain that Samsung gave me is on the assessment of the unit. The Samsung Service Centre wants to charge me for an assessment fee $65 and if technician founds the Smart Hub faulty, I will be charged $150 (est.) for the parts and $130 for the labor. If the LCD is faulty, I will be charged $1150 (est.) for the parts and $130 for the labor.
Samsung should provide a facility for its customers to go to, or even empower the dealer where the customer purchased the unit from, to bring their smart hubs and verify. This is to do an initial assessment whether the faulty one is the Smart hub (which is more cheaper to repair) or the LCD itself is faulty (for the user to decide whether to scrap his unit and proceed to purchase a new unit).
As an advice to people who plans to purchase a Samsung model which has two units like the QA65Q9, please think hard and ask the Sales Agent if this situation comes to you, what are your options.
