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Original topic:

Up button on Frame TV remote stopped working

(Topic created: Friday)
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GFireflyE
Asteroid
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LED and OLED TVs

Bought a Frame TV, 10 min after turning it on the up button on the remote stops working.  As far as I can tell, all the other buttons still work. 

Any suggestions as to what this might mean?

Already tried both hard reboot and re-sync to see if that would fix the problem; no luck.

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! Thank you for reaching out! I recommend trying the steps in the link below. If these do not help then a new remote may be required. Please use the following link to purchase a new remote:https://samsungparts.com/

 

https://www.samsung.com/us/support/troubleshooting/TSG01202543/

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hudder
Constellation
Options
LED and OLED TVs

i just paused the you tube I was watching on my Frame tv. put my dishes in and set them yo go. came back and there is a message on the lower right saying push a button to resume. 1o minutes left. I pushed buttons all over and nothing happened...remote is doing nothing. reset remote..tried to re pair. nada. I used the button behind the sensor to turn tv off a bit. nada. I unplugged the box a bit. nada. charged the remote with cable...nada. I noted when resetting remote the red light never flashed. it comes on when charging though. ideas??

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I recommend trying the steps in the link below. If these do not help then a new remote may be required. Please use the following link to purchase a new remote:https://samsungparts.com/

 

https://www.samsung.com/us/support/troubleshooting/TSG01202543/