Original topic:

Remote not communicating with TV Model hg50nt678uf

(Topic created: 05-08-2024 08:32 PM)
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LED and OLED TVs

Hello, we have a brand new (out of the box) Samsung Model HG50NT678UF and we haven’t been able to get the TV remote to communicate with the TV. The only button that the TV recognizes is the power button. The TV is stuck on “No Signal Check the Cable Connection and the Settings of the source device”. We’ve tried turning the TV off for one minute along with removing the batteries from the remote while unplugging the TV too. Nothing is working. How to fix this problem with a brand new TV? Thanks in advance! 

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LongHiker
Legendary Samsung Care Ambassador
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LED and OLED TVs

@ClaimsAdjuster504 Long shot here but do you have a cable or disch TV box or something that you are using? This message could be coming from that device. And that would be why the TV remove has no effect. 

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@LongHiker Hello, thank you for your response. We only have the antenna cable plugged into the tv and no other devices. 

bill-e
Epic Samsung Care Ambassador
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LED and OLED TVs

I know nothing about the interface on this "Hospitality" TV but perhaps it's set up to use the Hotel menu??.  Anyway, to begin with I'd use the sorce button on the rear of the set to see if you can find the antenna input and start there. 

I assume you've tried all the menu buttons et o the remote to try to bring up that hotel menu? 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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@bill-e  thank you for your reply. I FINALLY found the secret code to get to the menu. However, now I’m trying to figure out how to program my antenna channels on the tv and under Broadcast, “Auto Program” is grayed out. How do I get that function working? 

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hey there, We're glad to hear you were able to get the remote sorted out. If the "Auto Program" option is grayed out, it is because either an app is running in the background or there is an issue with the Coax cable. Try closing all apps and Smart Hub first. If that doesn't work, try testing a different coax cable. Please let us know if this helps. 

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