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‎10-09-2024 05:15 PM (Last edited ‎11-14-2024 07:07 AM by SamsungJecca ) in
LED and OLED TVsHDR tone mapping is always grayed out no matter what I do, watching HDR content on Amazon prime video it's still grayed out. What gives??
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‎10-11-2024 09:01 AM in
LED and OLED TVsHello! @Tama2112 Thank you for posting about this. Some streaming apps or content may not fully support HaDR tone mapping settings on your TV. In this case, the feature might be disabled or automatically managed by the TV. Also, check if your TV is in the correct picture mode while watching HDR content. Certain modes might limit the available options for picture adjustments including tone mapping. Check that the firmware is current, as updates can improve HDR performance and compatibility.
Please let me know if this helps.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎10-11-2024 09:01 AM in
LED and OLED TVsHello! @Tama2112 Thank you for posting about this. Some streaming apps or content may not fully support HaDR tone mapping settings on your TV. In this case, the feature might be disabled or automatically managed by the TV. Also, check if your TV is in the correct picture mode while watching HDR content. Certain modes might limit the available options for picture adjustments including tone mapping. Check that the firmware is current, as updates can improve HDR performance and compatibility.
Please let me know if this helps.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.