Original topic:

S95D Audio Issues

(Topic created: 06-30-2024 04:18 PM)
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Boone23
Constellation
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LED and OLED TVs

I am getting a persistent high pitched whine from my new 77" S95D when playing audio from any video app (Netflix, Paramount+, and Amazon). Disney + is the worst of all because I just get a very loud hissing sound instead of audio.  Has anyone experienced something similar?

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email. 


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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hi there, Thanks for posting about this. Just to confirm, do you also hear the hissing sound when using other sources, such as a cable box or game console? Also, have you checked that the software is up to date? I also recommend checking out the troubleshooting steps in this link: 

https://www.samsung.com/us/support/troubleshoot/TSG10000062/

Please let us know if this helps. 

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Boone23
Constellation
Options
LED and OLED TVs
Hi. I tried the steps in the article. I am getting the noise on any source.
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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email. 


Send a message on Facebook
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location

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