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S95D Black Screen after power cycling the tv

(Topic created: Tuesday)
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schmiddr
Constellation
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LED and OLED TVs

I have a 77" S95D that will sometimes show a black screen after using it and turning it off and back on. The issue occurs when turning it back on a few minutes later. Sometimes it stay black, but audio will play from the broadcast. I can turn it off using the remote but cannot get the screen to display anything but a black screen.

The only solution I have is to unplug it from the wall and let it reboot. Is this a problem with "Screen Optimization"?

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3Fees
Supernova
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LED and OLED TVs
Make notes of the problems your finding. It seems like a component connected to the screen is shutting off the screen when the TV gets warm or hot. Whether it's the screen or a component linked to the screen needs a TV repairman to figure it out. In the days of the tube TV's one could pull out the tube's and test them at the supermarket.

Cheers
3Fees

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3Fees
Supernova
Options
LED and OLED TVs
Have you done a diagnostic of your TV ? Have you reset TV to default ?

Cheers
3Fees
schmiddr
Constellation
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LED and OLED TVs

Nothing found on diagnostics, I did a factory reset and the problem persists.

 

Steps I took after factory reset:

1- I turned the TV on and performed initial setup.

2- Left it on the first channel for 30 minutes.

3- I turned the TV off and 10 seconds later turned it back on. Screen remains black.

Leaving it off for about ~30 minutes fixes it. If I try after only 20 minutes I still get the black screen.

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schmiddr
Constellation
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LED and OLED TVs

Panel Care did not find any issues other than "auto-power off" which I want to keep on. Next, I will try resetting the TV to default settings after the TV stops being a black screen. I'll update in short time after completion.

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schmiddr
Constellation
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LED and OLED TVs

Side note: I found "Panel Care" was grayed out if I was using common apps, like YouTubeTV. The panel care option was grayed out until I selected Samsung TV Plus as my source.

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Solution
3Fees
Supernova
Options
LED and OLED TVs
Make notes of the problems your finding. It seems like a component connected to the screen is shutting off the screen when the TV gets warm or hot. Whether it's the screen or a component linked to the screen needs a TV repairman to figure it out. In the days of the tube TV's one could pull out the tube's and test them at the supermarket.

Cheers
3Fees
schmiddr
Constellation
Options
LED and OLED TVs

I appreciate the help. I'll reach out to Best Buy where I bought it.

Regards,

Dave

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3Fees
Supernova
Options
LED and OLED TVs
Good idea. They advertise professional repair, diagnosis and repair any TV. 42" and smaller bring it in. Larger than 42" , a home visit.

Cheers
3Fees
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